Placing an Order on WeSeeBeauty.com
Do I need a We See Beauty account to place an order?
No. You do not need to open an account to place an order on We See Beauty. When you are ready to place your order, simply opt to check out as a guest. All customers enjoy Free Standard Shipping on purchases that are $25 or more on any order shipping to the 48 contiguous United States.
How do I use a promotion code?
Enter the promotion code in the cart when you check out.
What happens if a product is out of stock?
Please contact us with any questions regarding products that are currently out of stock. We will do our best to make our products available.
Can I cancel an order?
You can cancel any order with a "Pending" status. You can check the status of an order by using the Order Finder. If you have a registered account, you can also check your order status by logging into My Account.
If you have any questions about your order, please contact us or call customer service at 1-855-220-8586 during business hours, Monday through Friday, 9 am - 6 pm EST.
How can I track my order?
All customers will receive a shipping confirmation email from We See Beauty at the time their order ships. This email will contain order details and a tracking number.
Free Samples
How can I get free MAKE samples?
All customers can choose up to 3 free samples with any purchase for a limited time.
Can I return MAKE samples if I’m not happy with them?
There is no need to return your samples to us, but we would love to hear your thoughts! Please contact us with your comments and feedback.
Methods of Payment and Sales Tax
What forms of payment can I use?
We See Beauty accepts the following credit cards: MasterCard, Visa, American Express and Discover.
Will sales tax be added to my order?
We are required by law to collect sales tax on orders shipped to New York State addresses.
Shipping Options and Costs
We See Beauty offers a number of shipping options to the United States, including PO Boxes, Alaska and Hawaii. Delivery times indicated are for time in transit once an order has left the We See Beauty distribution center.
Orders are processed and shipped Monday through Friday from 9 am – 5 pm EST, excluding US federal holidays. Most orders using Express or Overnight service will be shipped the same business day if received by 2 pm EST.
At this time, we cannot ship to US Territories, Military APO/FPO/DPO or international addresses. If you are living outside of the US and interested in purchasing, please contact us.
Standard Shipping (FedEx® Smartpost Service)
- • FREE with all purchases $25 or more
- • Available for shipments to the 48 continental United States, including PO Boxes
- • Not available to Alaska or Hawaii
- • Delivery within 2-7 business days once shipped
- • Deliveries Monday – Saturday
- • No signature required
Express Shipping (FedEx® 2-DAY SERVICE) – $12.95
- • Flat rate for members and non-members
- • Available for shipments to the United States, including Alaska and Hawaii
- • Not available to PO Box addresses
- • Delivery within 2 business days once shipped
- • Deliveries Monday – Friday
- • Signature required
Next Day Shipping (FedEx® STANDARD OVERNIGHT SERVICE) – $21.95
- • Flat rate for members and non-members
- • Available for shipments to the United States, including Alaska and Hawaii
- • Not available to PO Box addresses
- • Delivery by end of next business day once shipped (up to 2 business days for Alaska and Hawaii)
- • Deliveries Monday – Friday
- • Signature required
Shipping Guidelines
We See Beauty orders are processed and shipped Monday through Friday from 9 am – 5 pm EST, excluding US federal holidays. Most orders using Express or Overnight service will be shipped the same business day if received by 2 pm EST.
We See Beauty offers Free Standard Shipping to all customers on purchases that are $25 or more on any order shipping to the 48 contiguous United States. At this time, we cannot ship to US Territories, Military APO/FPO/DPO or international addresses. If you are living outside of the US and interested in purchasing, please contact us.
Returns & Exchanges
If you’re not satisfied with your purchase, we are happy to accept all merchandise within 60 days for a refund or exchange. We will refund or credit the cost of the merchandise returned plus taxes.
For cosmetic products specifically, if a product does not meet your expectations or does not suit your expected shade, you may return the cosmetic products for a refund or exchange.
For all other merchandise on We See Beauty, including MAKE cosmetics tools, all items must be returned unused, unaltered and in original condition for refund or exchange.
Please note, for all returns and exchanges, original shipping fees are not refundable and customers are responsible for return shipping costs.
Where do I return merchandise for refund or exchange?
To initiate a return for refund or exchange, please go to the Order Finder for details.
Which method of shipping should I use to return my merchandise?
You may use the shipping method of your choice to return your merchandise. Please note, however, that no shipping costs will be refunded.
My Account
HOW CAN I RECEIVE YOUR MONTHLY NEWSLETTER?
To receive our monthly newsletter go to Get our Newsletter.
CAN I CHANGE MY EMAIL ADDRESS?
You can change your email address by signing in to My Account.
CAN I SET/CHANGE MY EMAIL PREFERENCES?
You can go to My Account to set or change your email preferences.
HOW DO I CHANGE MY PASSWORD?
You can change your password by signing in to My Account.
WHAT IF I FORGET MY PASSWORD?
If you forget your password, go to Join Us, click on then click on Sign In and then click on "forgot password?" to enter your email address. You will then receive an email from We See Beauty with a link to reset your password. When you click on the link to enter the site, you can set your new password. Once you have reset your password, you will be automatically signed in.
We suggest that you log out and try signing in again with your new password to ensure the new password is working properly. If you experience any further problems with your password, please contact customer service at 1-855-220-8586 during business hours, Monday through Friday, 9 am – 6 pm EST.
CAN I ADD/UPDATE MY SHIPPING ADDRESS LIST?
Registered members of We See Beauty can manage their address book under the My Account section. If you are not yet a member of We See Beauty, you can register for an account now.
CAN I STORE MY CREDIT CARD INFORMATION FOR FUTURE PURCHASES?
Yes. As a registered member, you can opt to store a credit card number for future purchases so you don't have to reenter your information each time you place an order.
Security and Privacy
IS MY PERSONAL INFORMATION SECURE?
We appreciate how important security is to you and implement security measures in accordance with industry standards to protect the security of your personal information, both on- and offline.
IS MY PRIVACY PROTECTED?
Please be assured that we do not share your email address or personal information with any third parties. Learn more about our Privacy Policy.
If you have any questions about security or privacy, please contact us anytime or call customer service at 1-855-220-8586 during business hours, Monday through Friday, 9 am – 6 pm EST.
Credit Card Issues
What can I do if I am having trouble with my credit card at checkout?
If you receive an error message related to your credit card at checkout, please verify that the billing address, credit card number and CVV security code are correct. If you continue to get an error message after validating all the information, please contact customer service at 1-855-220-8586. Our customer service representatives are available to help you Monday through Friday, 9 am – 6 pm EST.
MAKE Cosmetics
Are MAKE products tested on animals?
MAKE does not test on animals, and offers cruelty-free and vegan products. For specific product details, please see the description page for each MAKE item.
Can I purchase MAKE cosmetics at a retail store?
At this time, MAKE cosmetic products are available exclusively online at We See Beauty. We expect to be in stores in the future. Be sure to sign up for our newsletter to receive all our latest news and offers!
We See Beauty Foundation
HOW DO MY PURCHASES BENEFIT THE COOPERATIVE MOVEMENT?
33.3% percent of all sales on We See Beauty is donated to the We See Beauty Foundation that establishes and supports cooperatives.
WHAT IS THE WE SEE BEAUTY FOUNDATION?
We See Beauty Foundation is a non-profit organization that incubates and accelerates women-led, worker-owned cooperatives. A one million dollar endowment has been made to the Foundation to promote social and economic change through cooperative development by establishing more businesses that are owned by their workers. Its first initiative is establishing a cooperative in Brooklyn, USA called Do Good Be Beautiful that will create and sell its own line of healthy cleaning and personal care products.
WHAT IS A COOPERATIVE?
A cooperative is a business owned and governed by the people. Worker-owned cooperatives are businesses where every person is a partner. Every person shares the profits, and every person votes on how the company should be run.
We See Beauty and We See Beauty Foundation believe that worker-owned cooperatives can uplift local economies and revitalize communities. It believes that through shared ownership we can establish a more equitable and beautiful society for all.
